How Bob The Plumber collects, uses, and protects your information, including our text messaging program.
Effective date: November 5, 2026
Advance Industrial Contractor, Inc., doing business as Bob The Plumber ("Bob The Plumber," "we," "us," or "our"), respects your privacy. This Privacy Policy explains what information we collect when you visit bobtheplumberla.com (the "Site"), contact us, or use our plumbing services, how we use it, and the choices you have. By using the Site or our services, you agree to this Privacy Policy.
We collect only what we need to respond to you and do the job.
We do not knowingly collect information from children under 13. If you believe a child has provided us information, contact us and we will delete it.
Program description. By providing your mobile number to Bob The Plumber through our website chat widget, by phone, by email, or when booking service, you agree to receive text messages from Bob The Plumber (Advance Industrial Contractor, Inc.) related to your service, such as appointment confirmations and reminders, on-the-way notices, estimates, invoices, and a review request after a completed job.
Marketing messages. We send promotional text messages, such as seasonal offers and service specials, only to customers who separately check the optional marketing consent box in our website chat widget or otherwise give us express written consent. Marketing consent is never bundled with service consent and is not a condition of purchasing any service.
Frequency and cost. Message frequency varies. Message and data rates may apply. Check with your mobile carrier for details.
Opting out. Reply STOP to any message to cancel at any time. You will receive one final message confirming you have been unsubscribed. Reply HELP for help, or contact us at 818-736-7889 or booking@bobtheplumberla.com.
No sharing of mobile information. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories of information described in this policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Carriers. Carriers are not liable for delayed or undelivered messages.
We do not sell your personal information, and we do not share it with third parties for their own marketing. We share information only with:
The Site uses Google Analytics, which sets cookies to measure how visitors use the Site. The Site also uses browser storage to remember whether you have already seen our estimate pop-up during a visit. You can block or delete cookies in your browser settings. The Site does not respond to "Do Not Track" browser signals.
We keep customer and job records for as long as needed to serve you and to meet California contractor licensing, warranty, tax, and legal requirements. Chat transcripts and messaging records are kept as part of your customer record. You may ask us to delete information we are not required to keep.
We use reasonable administrative and technical safeguards to protect your information, including access controls on our customer records and encrypted connections to the Site. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
California residents. California law may give you additional rights to know what personal information we collect, to request its deletion, and to not be discriminated against for exercising those rights. We do not sell or share personal information as those terms are defined under California law. To make a request, contact us using the details below.
The Site may link to other websites, such as Yelp or Google Maps. Those sites have their own privacy policies, and we are not responsible for their practices.
We may update this Privacy Policy from time to time. The effective date at the top of the page shows when it was last revised. Continued use of the Site or our services after a change means you accept the updated policy.
Questions about this Privacy Policy or your information:
Advance Industrial Contractor, Inc., doing business as Bob The Plumber
913 Groton Dr, Burbank, CA 91504
Phone: 818-736-7889
Email: booking@bobtheplumberla.com
